Home Course & Certifications MCTS: MS Dynamics AX 2012 Service Management Training
MCTS: MS Dynamics AX 2012 Service Management Training

MCTS: MS Dynamics AX 2012 Service Management training provides in-depth understanding about the effective use of Service Industry business processes and functions in Microsoft Dynamics AX 2012. This AX 2012 course imparts proficiency to manage service orders and agreements; Bill of Materials versioning; service subscriptions; SLAs (Service Level Agreements); and the Service Dispatcher.

After completing the AX 2012 Service Management certification course, participants earn competency in:

  • Performing and managing service agreement tasks like creating service template groups; build service agreement forms; and create service agreements from sales orders.
  • Creating manual and computerized service orders
  • Sorting and filtering service agreements in the service agreements group
  • Managing web service orders
  • Creating invoices and credit transactions
  • Setting up diagnosis areas, as well as repair stages

MCTS: MS Dynamics AX 2012 Service Management training is best suited for Sales Consultants and Implementation Consultants. It is also useful for the individuals using Microsoft Dynamics Ax 2012 in the service industry.

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