Home Course & Certifications MCTS: MS Dynamics CRM 2011 Application Certification
MCTS: MS Dynamics CRM 2011 Application Certification

MCTS: MS Dynamics CRM 2011 Application certification exam tests a candidate's skills and capability to make effective use of different features in Microsoft Dynamics CRM 2011, and provide support and maintenance from Application point of view.

MS Dynamics CRM 2011 Application training offers understanding about :

  • Microsoft Dynamics CRM Marketing Automation Applications which include creating marketing lists and campaigns; identifying types of core records; handling responses and campaigns related to marketing; analyzing data from marketing reports etc.
  • Microsoft Dynamics CRM Sales Applications which include handling customer records; configuring product catalogs; operating with the MS Outlook client; evaluating sales orders; and handling dashboards, goals, metrics and charts etc.
  • Microsoft Dynamics CRM Service Management Applications, including the management of knowledge base; service cases; contracts; queues and teams; and analysis and reports.
  • Microsoft Dynamics CRM Scheduling Applications, including identification of record type and service scheduling concepts; organizing service activities; and analyzing service activities.

Dynamics CRM 2011 Application certification is best suited for individuals who want to use and maintain Microsoft Dynamics CRM 2011 in their enterprise. This training is ideal for people working as Service Schedulers, Chief Executive Officers (CEOs), Administrators, Consultants and Office Managers.

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