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Microsoft Dynamics CRM 2013 Applications Training

Microsoft Dynamics CRM 2013 Applications training offers the ability to manage and support MS Dynamics CRM 2013 applications. Candidates undergoing this MS Dynamics certification program are able to maintain and support Microsoft Dynamics CRM 2013 Sales, Service Management and Services Scheduling applications.

MS Dynamics CRM 2013 Applications certification offers proficiency to manage service cases; queues and contracts; and leads and opportunities. Participants learn how to automate business processes within MS Dynamics CRM 2013 in order to improve customer experience. This MS Dynamics certification program also provides insight to the methods used for managing sales process information.

After completing the Microsoft Dynamics CRM 2013 Applications training, candidates are able to:

  • Work with Sales Literature in MS Dynamics CRM
  • Explore the steps to create and maintain competitors
  • Engage in Goal Management to manage and analyze performance
  • Utilize reporting functionality to understand trends, performance, new opportunities and potential issues
  • Use Queues to organize and store activities and cases that are yet to be processed

In addition to classroom-based instructor-led training, Multisoft Worldwide also conducts MS Dynamics CRM 2013 Applications training online.

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